Question 1

What is Trelis?

Accepted Answer

Trelis is the family control center — an AI assistant with a living memory of your household. It coordinates youth sports schedules, school calendars, family presence, meals, lists, and daily logistics in one private, connected hub. It learns how your family runs over time and starts preparing the boring parts on its own. Two modes: transactional (you ask, it does), and ambient (it prepares work proactively, but always asks before sending anything outbound).

Question 2

How do I get an account?

Accepted Answer

Trelis is in open beta. You can create an account directly at trelisai.com/signup — on your first turn Trelis just asks what you've got going on and what would be most helpful. No setup wizard, no configuration screens, no feature tour.

Question 3

Do I need to configure tools or connect integrations first?

Accepted Answer

No. Tell Trelis in chat what you want connected. It walks you through connecting calendars via Google Calendar, Microsoft 365, iCloud, CalDav, or iCal feeds. For email, Trelis connects to Microsoft 365, Gmail, or any other IMAP account.

Question 4

What's the difference between transactional and ambient mode?

Accepted Answer

Transactional is the obvious mode: you ask, Trelis does. Ambient is the subtler one: over time it notices patterns (the weekly newsletter, the Monday calendar prep, the monthly invoice reminder) and starts preparing that work on its own. It still asks before sending anything outbound — ambient is about anticipation, not autonomy.

Question 5

Will Trelis ever send an email or post without my approval?

Accepted Answer

No. Anything that leaves your machine — email drafts, calendar invites, social posts, direct messages — goes into an approval queue. You review, edit, and approve. This is a design principle, not a toggle. Trelis does not have an autonomous-outbound mode and there are no plans for one.

Question 6

Does Trelis know about food allergies and kid preferences?

Accepted Answer

Yes, once you tell it. Explicitly, when you ask it to remember something ("remember that Leo is allergic to peanuts" or "Emma won't eat mushrooms"), and it carries that into meal plans, grocery lists, and team-snack sign-ups. Implicitly, from the patterns in your approved work — if you always rewrite "Hi there" to "Hey" in outbound emails, Trelis picks up that you prefer "Hey".

Question 7

Can I tell Trelis to forget something?

Accepted Answer

Yes. "Forget that you thought I wanted X" or "delete the note about our pricing" works. Deletions are soft-deletes by default so "actually, bring that back" also works within a reasonable window. Hard deletion happens on account deletion.

Question 8

Can I interrupt Trelis mid-task?

Accepted Answer

Yes. If you send a new message while Trelis is working on a previous task, the next time it reaches a natural pause point it picks up your new message, folds in whatever work was already useful, and switches direction. No "please wait, still processing".

Question 9

Which email providers does Trelis support?

Accepted Answer

Gmail, Outlook / Microsoft 365, iCloud, Fastmail, and any IMAP-capable provider. Gmail uses IMAP + SMTP with a Google app password. All passwords are stored encrypted at rest. You can connect multiple email accounts.

Question 10

Which calendar providers does Trelis support?

Accepted Answer

Google Calendar, Microsoft 365, iCloud, any CalDav server, and read-only iCal feeds. You can connect multiple calendars and Trelis merges them into a unified view.

Question 11

Is there a mobile app?

Accepted Answer

A native iOS app exists (not yet in the App Store). Beta access can be arranged by request. Android is on the roadmap. The web app works fine on mobile browsers until then.

Question 12

Can I use Trelis with voice control?

Accepted Answer

Yes — the iOS app lets you start Trelis tasks by voice while driving or hands-busy. Voice is a first-class surface, not bolt-on.

Question 13

Is my data used to train AI models?

Accepted Answer

No. None of our models, Anthropic's, Google's, or OpenAI's. The LLM providers we call receive your content at inference time only and are covered by each provider's commercial terms that exclude training. Details on our Security page.

Question 14

Is my data sold or shared?

Accepted Answer

No. Trelis makes money from subscriptions, not from data. No ad networks, no data brokers, no resale to third parties.

Question 15

Can I export or delete my data?

Accepted Answer

Yes. Account deletion removes your data from live systems within 24 hours. Data export is available on request.

Question 16

How is my connected-account data protected?

Accepted Answer

When you connect Gmail, Outlook, or any account, the passwords are encrypted at the application layer before they ever touch the database. The encryption key is not in our source code and not in any file on disk.

Question 17

What does Trelis cost?

Accepted Answer

During our open beta, you can sign up for a free account for a limited time with full Pro access and no credit card required. As we stabilize and roll out general availability, early beta families will be offered an exclusive $19/month founding membership (standard pricing will be $49/month). Existing users always get advance notice and locked-in founding pricing.

Question 18

How is usage measured?

Accepted Answer

We track per-user messages in real time. You can see your consumption any time. Specific pricing tiers will be announced when paid plans launch — we're not billing anyone today.

Question 19

What can I do with the free version of Trelis?

Accepted Answer

Free accounts in Trelis operate in Participant Mode — ideal for family members, partners, teens, or team members invited into shared circles by a subscriber. In Participant Mode, you can view shared calendars (read-only), view shared lists (such as grocery or packing lists), and receive and update delegated tasks in your task inbox (marking them complete, adding notes, or acknowledging them). You can also join shared circles via invite link or code. Having your own personal AI chat assistant, connecting personal email/calendar accounts, adding or editing calendar events or list items, creating new shared circles, and delegating tasks require a paid plan (Pro or Team). If you participated during an initial trial that ended, your personal notes and conversation history remain safely frozen and restore automatically if you upgrade.

Question 20

What kinds of tasks can Trelis handle for my family?

Accepted Answer

Nearly everything that keeps a household running — merging team, school, and work calendars, tracking tournament schedules and brackets, building packing and gear lists, planning dinners around late practices, drafting firm emails to coaches or landlords, delegating errands, and remembering who needs to be where. Trelis refuses only a narrow set of things: participation in illegal activity or indefensible harm to third parties (phishing emails, stalking aids, election deepfakes, etc.). Everything else is in scope and should be done cleanly without hedges or disclaimers. If Trelis over-refuses something legitimate, that is a quality bug we want to hear about.

Question 21

Does Trelis moralize or lecture?

Accepted Answer

No. System prompt is explicit about this: no "you may want to consider" preambles, no "some may view this as" hedging unless you asked for tradeoffs. If Trelis refuses, it's one sentence and an alternative when one exists. Then it stops.

Question 22

What happens if Trelis hits an error during my session?

Accepted Answer

Errors are recorded. The next time you come back, Trelis opens with one sentence acknowledging what went wrong before answering your new question. No pretending nothing happened.

Question 23

How do I reach a human?

Accepted Answer

Email support@trelisai.com. For security disclosures, email security@trelisai.com.

Question 24

Does Trelis have SOC 2, HIPAA, or any other certification?

Accepted Answer

Not yet. Controls we run are documented on the Security page but we are not SOC 2 attested, not HIPAA-BAA compatible, and not sold as enterprise-grade today. Do not put PHI or regulated data into Trelis.

Question 25

How do I migrate from another assistant?

Accepted Answer

Just start chatting and tell Trelis about your work. If you have existing notes or instructions from another assistant, paste them in and say "remember this". It picks up the context immediately.

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