Terms of Service

Trelis AI LLC

Last Updated: April 20, 2026

Effective Date: April 20, 2026

These Terms of Service ("Terms") govern your access to and use of the services provided by Trelis AI LLC, an Illinois limited liability company ("Trelis AI," "we," "us," or "our"), through our website at trelisai.com and related applications (collectively, the "Service"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Acceptance of Terms

By creating an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our [Privacy Policy](https://trelisai.com/privacy). If you are using the Service on behalf of a business or other entity, you represent and warrant that you have the authority to bind that entity to these Terms.

2. Description of Service

Trelis AI provides an AI-powered personal and business assistant designed for personal use and small and medium-sized businesses ("SMBs"). The Service includes, but is not limited to:

• Conversational AI assistant for business tasks

• Document generation (presentations, spreadsheets, word processing documents)

• Image generation and social media content creation

• Email and calendar management through third-party integrations (Google Workspace, Microsoft 365)

• Social media post creation (including Instagram and TikTok)

• File upload, document analysis, and semantic search

• A memory system that retains information you share across conversations to provide personalized assistance

• Browser-based push notifications

The specific features available to you depend on your subscription plan.

3. Account Registration and Eligibility

3.1 Age Requirement

You must be at least eighteen (18) years of age to create an account or use the Service. By registering, you represent and warrant that you meet this age requirement.

3.2 Account Registration

To use the Service, you must create an account by providing accurate and complete information. You may register using Google or by providing email credentials directly. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.

3.3 Account Security

You agree to notify us immediately at Support@trelisai.com if you become aware of any unauthorized use of your account. We are not liable for any loss or damage arising from your failure to secure your account credentials.

4. User Content and Ownership

4.1 Your Content

You retain all ownership rights in content you submit, upload, or create through the Service ("User Content"), including documents, emails, files, and information you provide in conversations. We do not claim ownership of your User Content.

4.2 License to Trelis AI

By using the Service, you grant Trelis AI a limited, non-exclusive, worldwide, royalty-free license to use, process, store, reproduce, and transmit your User Content solely to the extent necessary to provide and maintain the Service. This includes transmitting your messages to third-party AI model providers to generate responses and storing conversation history and extracted memories to personalize your experience. Trelis AI will not use your User Content to train or fine-tune AI models without your separate, explicit consent.

4.3 Responsibility for User Content

You are solely responsible for your User Content and represent that you have all necessary rights to submit it to the Service. You agree not to submit content that infringes any third party's intellectual property rights or violates applicable law.

5. AI-Generated Content Disclaimer

5.1 No Professional Advice

The Service uses artificial intelligence to generate responses, documents, images, and other content ("AI Output"). AI Output is not professional advice. It does not constitute and should not be relied upon as legal, medical, financial, tax, accounting, or other professional advice. You should consult qualified professionals before making decisions based on AI Output.

5.2 Accuracy Not Guaranteed

AI models may produce inaccurate, incomplete, or misleading information. You are solely responsible for reviewing, verifying, and evaluating all AI Output before relying on or distributing it. Trelis AI makes no representations or warranties regarding the accuracy, reliability, or completeness of any AI Output.

5.3 Ownership of AI Output

Subject to your compliance with these Terms, you may use AI Output generated through the Service for your personal and business purposes. To the extent permitted by applicable law, Trelis AI does not claim ownership of AI Output generated in response to your prompts. However, similar or identical AI Output may be generated for other users, and no exclusivity is granted.

6. Acceptable Use Policy

You agree not to use the Service to:

1. Generate spam, unsolicited bulk messages, or phishing content

2. Create content that is illegal, harmful, threatening, abusive, harassing, defamatory, or otherwise objectionable

3. Generate content that exploits, harms, or endangers minors

4. Impersonate any person or entity, or misrepresent your affiliation with any person or entity

5. Circumvent, disable, or interfere with security features of the Service

6. Use the Service to develop competing AI products or services through systematic extraction of data, prompts, or model outputs

7. Attempt to reverse-engineer, decompile, or extract the underlying AI models or algorithms

8. Use automated scripts, bots, or scraping tools to access the Service (except through our provided APIs, if any)

9. Violate any applicable local, state, national, or international law or regulation

10. Transmit viruses, malware, or other harmful code

11. Use connected third-party accounts (email, calendar, social media) in ways that violate those services' terms

We reserve the right to investigate and take appropriate action against violations, including account suspension or termination.

7. Account Suspension and Termination

7.1 Termination by You

You may cancel your account at any time through the Service or by contacting us at Support@trelisai.com. Cancellation of a paid subscription will take effect at the end of the current billing period.

7.2 Termination by Us

We may suspend or terminate your account, without prior notice, if we reasonably believe that:

• You have violated these Terms or the Acceptable Use Policy

• Your use of the Service poses a security risk or may cause liability to us or other users

• Your account has been inactive for twelve (12) months or more

• We are required to do so by law

7.3 Effect of Termination

Upon termination, your right to access the Service ceases immediately. See Section 10 (Data Retention) for information about what happens to your data after account deletion.

8. Service Availability

8.1 No Uptime Guarantee

The Service is provided on an "as available" basis. We do not guarantee any specific level of uptime or availability, particularly for the Free plan. We will use commercially reasonable efforts to maintain Service availability but may experience downtime for maintenance, updates, or circumstances beyond our control.

8.2 Modifications to the Service

We reserve the right to modify, suspend, or discontinue any part of the Service at any time, with or without notice. We will make commercially reasonable efforts to provide advance notice for material changes. In the event we permanently discontinue the Service, paid subscribers will receive a pro-rated refund for any unused portion of their current billing period. We are not otherwise liable to you or any third party for any modification, suspension, or discontinuation of the Service.

9. Subscription Plans and Billing

9.1 Plans

The Service is offered under the following subscription plans (subject to change):

Plan Price Message Limit

Free $0/month 50 messages/month

Pro $49/month 7,500 messages/month

Team $199/month 25,000 messages/month

9.2 Billing and Payment

Paid subscriptions are billed monthly through Stripe. By subscribing to a paid plan, you authorize us to charge your designated payment method on a recurring monthly basis. We do not directly store your credit card or payment card numbers; all payment processing is handled by Stripe in accordance with their terms and privacy policy.

9.3 Overage Charges

If you exceed your plan's monthly message limit, additional messages can be purchased and billed at $0.005 per message. Overage charges will be applied to your next billing cycle.

9.4 Auto-Renewal

Paid subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date. You may cancel at any time, and your subscription will remain active through the end of the current billing period.

9.5 Refunds

All fees are non-refundable except at our sole discretion. We do not provide refunds for partial billing periods.

9.6 Price Changes

We may change subscription prices with at least thirty (30) days' prior notice. Continued use of the Service after the price change takes effect constitutes acceptance of the new price. If you do not agree with a price change, you may cancel your subscription before the change takes effect.

10. Data Retention and Account Deletion

10.1 Active Accounts

While your account is active, we retain your data (including conversation history, connected account data, uploaded documents, and memories) to provide the Service.

10.2 Account Deletion

When you request account deletion, we perform a soft delete, disabling access to your account and data. After a thirty (30) day retention period, we permanently purge your data from our systems, including conversation history, uploaded documents, memories, and connected account data. Certain data may be retained longer if required by law or for legitimate business purposes (such as billing records).

10.3 Data Export

You may request an export of your data prior to account deletion. See our Privacy Policy for more information on your data rights.

11. Intellectual Property

11.1 Our Intellectual Property

The Service, including its software, design, text, graphics, logos, and underlying technology, is the property of Trelis AI LLC and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, or create derivative works based on our intellectual property except as expressly permitted by these Terms.

11.2 Feedback

If you provide us with suggestions, ideas, or feedback regarding the Service ("Feedback"), you grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable license to use, reproduce, modify, and incorporate such Feedback into the Service without any obligation to you. For clarity, Feedback does not include your User Content or any confidential business information you submit through the Service.

11.3 Trademarks

"Trelis AI" and related logos and names are trademarks of Trelis AI LLC. You may not use our trademarks without prior written consent.

12. Limitation of Liability

12.1 Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT AI-GENERATED CONTENT WILL BE ACCURATE OR RELIABLE.

12.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TRELIS AI LLC, ITS OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, REGARDLESS OF THE THEORY OF LIABILITY.

12.3 Cap on Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100.00).

12.4 AI-Specific Disclaimer

YOU ACKNOWLEDGE THAT AI-GENERATED CONTENT MAY CONTAIN ERRORS, INACCURACIES, OR INAPPROPRIATE MATERIAL. YOU ASSUME ALL RISK ASSOCIATED WITH YOUR USE OF AI OUTPUT, INCLUDING ANY RELIANCE ON ITS ACCURACY, COMPLETENESS, OR USEFULNESS. TRELIS AI IS NOT LIABLE FOR ANY DAMAGES RESULTING FROM YOUR USE OF OR RELIANCE ON AI-GENERATED CONTENT.

13. Third-Party Services

13.1 Integrations

The Service integrates with third-party services, including Google Workspace, Microsoft 365, Instagram, Stripe, and others. Your use of these integrations is subject to the respective third-party terms of service and privacy policies. We are not responsible for the availability, accuracy, or functionality of third-party services.

13.2 No Endorsement

Integration with or reference to third-party services does not constitute an endorsement by Trelis AI. We are not liable for any loss or damage caused by your reliance on any third-party service.

13.3 Connected Accounts

When you connect third-party accounts via OAuth or other authentication methods, you authorize us to access and process data from those accounts as described in our Privacy Policy. You may disconnect these integrations at any time through your account settings.

14. Indemnification

You agree to indemnify, defend, and hold harmless Trelis AI LLC, its officers, directors, members, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

1. Your use of the Service

2. Your violation of these Terms

3. Your User Content

4. Your violation of any rights of a third party

5. Your use or distribution of AI-generated content

15. Modification of Terms

We may update these Terms from time to time. If we make material changes, we will provide at least thirty (30) days' advance notice by posting the updated Terms on the Service and, where possible, notifying you by email. For material changes, we will require your affirmative acknowledgment before you continue to use the Service. If you do not agree with the updated Terms, you must stop using the Service and cancel your account.

16. Dispute Resolution

16.1 Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Illinois, without regard to its conflict of laws principles.

16.2 Binding Arbitration

Any dispute, claim, or controversy arising out of or relating to these Terms or the Service ("Dispute") shall be resolved through binding arbitration administered by the American Arbitration Association ("AAA") in accordance with its Commercial Arbitration Rules (or, if you are an individual consumer, the AAA Consumer Arbitration Rules). The arbitration shall take place in Chicago, Illinois. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.Chicago, Illinois. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

16.3 Class Action Waiver

YOU AND TRELIS AI AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.

16.4 Small Claims Exception

Notwithstanding the foregoing, either party may bring an individual action in small claims court for disputes within that court's jurisdictional limits.

17. General Provisions

17.1 Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Trelis AI regarding your use of the Service and supersede all prior agreements.

17.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.

17.3 Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

17.4 Assignment

You may not assign or transfer these Terms or your rights hereunder without our prior written consent. We may assign these Terms without restriction in connection with a merger, acquisition, reorganization, or sale of all or substantially all of our assets, provided we give you thirty (30) days' notice, during which you may terminate your account and receive a pro-rated refund of any prepaid fees.

17.5 Force Majeure

We shall not be liable for any failure or delay in performance resulting from circumstances beyond our reasonable control, including natural disasters, acts of government, internet or infrastructure failures, or third-party service outages.

18. Contact Information

If you have questions about these Terms, contact us at:

Trelis AI LLC

Support@trelisai.com